Refund and cancellation policy

The short version

14 days from your first invoice, no questions asked. After that, we refund the unused part of a term you paid up front if we are the reason you are leaving, and we do not refund a term you have used. You can cancel at any time without talking to anybody about retention offers.

New subscriptions: 14 days

If you tell us within 14 days of your first invoice that the product is not right for you, we refund it in full. We will ask what went wrong, because we would like to fix it — but the refund does not depend on your answering.

Cancelling a monthly subscription

Tell us before your next renewal and nothing further is charged. The workspace runs to the end of the period you have already paid for; we do not cut it short to save ourselves a few days of hosting.

Cancelling a longer term you paid up front

• If we are at fault — sustained unavailability, a material failure to provide what was sold, or a breach of these terms by us — we refund the unused months in full, calculated to the day.
• If you simply change your mind — the term was discounted because it was a commitment, so the paid term is not refunded. We will, however, let you move the remaining value to a different tier, or pause the workspace for up to three months at no charge.

What is not refunded

• A period you have used. We do not claw back a month because the last week was quiet.
• Bespoke work you commissioned and we delivered.
• A subscription terminated because of a serious, unremedied breach of the acceptable use policy.

If we put the price up

A price increase only ever applies from a renewal, with at least 30 days' notice. If you would rather not continue at the new price, tell us and the subscription ends at the renewal date with nothing further charged.

How refunds are paid

To the account the payment came from, within 10 working days of our agreeing it. We do not issue credit notes in place of a refund unless you ask for one.

Your data, either way

Cancelling never costs you your records. We take a verified copy, prove it reads back, and give you a single-use download link. It is kept for 60 days in case you want it again, with a final reminder before it is destroyed. A refund dispute is never a reason for us to withhold your data.

How to cancel

One email to support@zapronixdigital.com, or a ticket from the help page inside your workspace. We will confirm in writing within one working day. There is no cancellation form to find, no phone call to sit through, and no retention offer you have to decline twice.